Terms of Use
Last Updated: 03.09.2026
1. Introduction
These Terms of Use (hereinafter the “Agreement”) are an agreement between you (hereinafter “you” or “user”) and Hunan Meizhu Smart Home Co., Ltd, and its affiliates (collectively, “Meizhu”, “we”, “us”, and “our”). The Agreement applies to all users or browsers accessing Meizhu’s websites that reference or link to this Agreement.
Before creating an account on unclebrownusa.com or using Meizhu’s Services, you should carefully read and fully understand all the terms and conditions of this Agreement, especially those regarding service fees, applicable laws, dispute resolution, the exemption of Meizhu from liabilities or restrictions on its liabilities, and your rights and obligations. Those terms and conditions are highlighted in bold for your convenience.
By clicking “Agree” on the relevant web page and/or creating and using a user account (hereinafter “Account”), you are regarded as having read, understood, and agreed to this Agreement and to be bound by its terms. If you do not agree to this Agreement, you have the right to exit and cease using Meizhu’s Services.
2. User account, Accuracy & Security
2.1 Creating an Account
When you access and use certain parts of unclebrownusa.com, you may be asked to create a user account and provide personally identifiable information.
After successfully creating your account, you may use it to log in to unclebrownusa.com going forward.
2.2 Information Accuracy
For the information you provide, we will only process that information for verification of your identity, and we will not process that information for unrelated purposes. You represent and warrant that all user information you provide in connection with your Account and your use of Meizhu’s Services is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your profile. You agree that you will not submit any fake content (including, without limitation, any username, likeness, or profile) to willfully and credibly impersonate another person, whether actual or fictitious. If we believe in our sole discretion that the information you provide is not current, complete, or accurate, we reserve the right at any time to refuse or terminate your access to Meizhu’s Services. For additional information, see our Privacy Policy.
2.3 Account Security
You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to Meizhu’s Services. You agree to notify us immediately of any unauthorized use of your Account. We shall not be liable for any loss that you incur because of unauthorized use of your Account, either with or without your knowledge. You may be held liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents, and representatives due to unauthorized use of your Account.
3. Privacy Policy & Cookies
By using Meizhu’s Services, you represent and warrant that you have read, understood, and agree to be bound by our Privacy Policy (the “Privacy Policy”).
As explained more fully in the Privacy Policy, unclebrownusa.com uses Cookies to collect certain information from you. Before using unclebrownusa.com, please carefully read and fully understand our Cookie Notice.
4. Eligibility
By accessing and/or using Meizhu’s Services, you represent and warrant that you are at least eighteen (18) years of age, and are otherwise legally qualified to enter into and form contracts under applicable law. If you are using Meizhu’s Services on behalf of a business entity, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that business entity.
5. Purchases & Payments
If you purchase a Product through unclebrownusa.com, you will be required to provide your billing and shipping information, as well as information regarding your credit or debit card (each, a “Payment Card”), so that we may charge you for the costs and fees associated with your purchase. You represent and warrant that you are the authorized account holder on all Payment Cards you submit through unclebrownusa.com, and acknowledge and agree that we have the right to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase.
Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation Email”). The Order Confirmation Email is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you when we dispatch the product to you and send an email confirmation to you that we’ve dispatched the product to you.
If you are not fully satisfied with the Products purchased by you on unclebrownusa.com, you may return the Product, in its original packaging, to us for a refund within thirty (30) days of the date of your purchase. You can request and arrange for such a refund by contacting us via unclebrownusa.com. After the 30-day refund window has expired, your only recourse regarding the Products is through our warranty.
At our sole discretion, you may be permitted to purchase certain Products by using the payment processing services of PayPal.com (“PayPal”). You understand and agree that PayPal is a third party, as that term is defined below, and that if you choose to complete any portion of your purchase through these Third Parties, your purchase may be governed by the terms of service, privacy policies, refund policies, and other policies and agreements of such Third Parties. It is up to you to familiarize yourself with the policies and agreements of these Third Parties.
6. License to Use Service
Subject to your compliance with this Agreement, we grant you a non-exclusive, non-sublicensable, revocable as stated in this Agreement, non-transferable license to access Meizhu’s Services for your personal use.
This license does not include, and you must not:
- Republish material from Meizhu’s Services (including republication on another service), sell, rent, or sub-license material from Meizhu’s Services.
- Show any material from Meizhu’s Services in public.
- Reproduce, duplicate, copy, or otherwise exploit material on Meizhu’s Services for a commercial purpose.
- Edit or otherwise modify any material on Meizhu’s Services.
- Redistribute material from Meizhu’s Services except for content specifically and expressly made available for redistribution.
Unless otherwise stated, we and/or our licensors own the intellectual property rights in Meizhu’s Services and material on Meizhu’s Services, and all rights not expressly granted in this Agreement are reserved by us.
7. Assumption of Risk, Release
You knowingly and freely assume all risk when using Meizhu’s Services. You, on behalf of yourself, your representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Meizhu and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, from any claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or third parties, that may result from your use of Meizhu’s Services.
8. Prohibited Conduct
We impose certain restrictions on your use of Meizhu’s Services. Any violation of this Section 8 may subject you to civil and/or criminal liability.
You shall not use Meizhu’s Services in any way that causes or may cause damage to Meizhu’s Services or impairment of the availability or accessibility of Meizhu’s Services, or in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
You shall not use Meizhu’s Services to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You shall not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or about Meizhu’s Services without our express written consent.
You shall not engage in any of the following conduct on Meizhu’s Services, which is expressly prohibited: (a) providing false, misleading, or inaccurate information to us or any other person in connection with Meizhu’s Services; (b) impersonating, or otherwise misrepresenting affiliation, connection, or association with, any person or entity; (c) accessing content or data not intended for you, or logging into a server or account that you are not authorized to access; (d) attempting to probe, scan, or test the vulnerability of Meizhu’s Services, or any associated system or network, or breaching security or authentication measures without proper authorization; (e) interfering or attempt to interfere with the use of Meizhu’s Services by any other user, host, or network, including (without limitation) by submitting malware or exploiting software vulnerabilities; (f) forging, modifying, or falsifying any network packet or protocol header or metadata in any connection with, or transmission to, Meizhu’s Services (for example, SMTP email headers, HTTP headers, or Internet Protocol packet headers); (g) creating additional Accounts to promote your (or another’s) business, or causing others to do so; or (h) paying anyone for interactions on Meizhu’s Services.
You shall not use Meizhu’s Services to transmit or send unsolicited commercial communications.
You shall not use Meizhu’s Services for any purposes related to marketing without our express written consent.
9. Reviews, Comments, Communications, and Other Content
In the Agreement, “your user content” means material (including, without limitation, text, images, audio material, video material, and audio-visual material) that you post on our platform or any other public forum and platforms to review, comment, or provide feedback on our products/services.
You grant us a worldwide, irrevocable, non-exclusive, royalty-free license and sublicensable right to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media in connection with the services and Meizhu’s business, including but not limited to the purpose of promoting and redistributing part or all of the services. This license does not grant any rights or permissions to make use of your content independent of the service. You also grant us the right to bring an action for infringement of these rights against third parties without your express permission.
You warrant that the user content is not illegal or unlawful, does not infringe any third party’s legal rights, and must not be capable of giving rise to legal action, whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to Meizhu’s Services that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.
We reserve the right at all times and at our sole discretion to edit or remove any material submitted to Meizhu’s Services or stored on our servers, or hosted or published upon Meizhu’s Services.
Notwithstanding our rights under these Terms of Use regarding user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, Meizhu’s Services, and we are not responsible for any user content.
10. No Warranties, Limitation of Liability
10.1 No Warranties
We, on behalf of ourselves and our licensors and suppliers, expressly disclaims any warranties, express or implied, regarding Meizhu’s Services, arising by operation of law or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither we nor our licensors or suppliers warrant that Meizhu’s Services will meet your requirements, or that the operation of Meizhu’s Services will be uninterrupted or error-free. We disclaim all implied liability for damages arising out of the furnishing of Meizhu’s Services under this Agreement, including, without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to furnish Meizhu’s Services, whether caused by acts of commission or omission, or any other damage occurring. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for lost profits or lost revenues), whether caused by the acts or omissions of us, Meizhu Companies, or our users, or their agents or representatives.
10.2 Your Responsibility for Loss or Damage, Backup of Data
You agree that your use of Meizhu’s Services is at your sole risk. You will not hold us or our licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of Meizhu’s Services, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. Meizhu’s Services may contain bugs, errors, problems, or other limitations.
10.3 Limitation of Liability
In no event shall we or our licensors or suppliers be liable to you for any claims arising from your use of Meizhu’s Services, including without limitation for special, incidental, or consequential damages, lost profits, lost data, or confidential or other information, loss of privacy, costs of procurement of substitute goods or services, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or any advice or notice given to us or our licensors and suppliers arising out of or in connection with your use of Meizhu’s Services. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between you and us. Meizhu’s Services would not be provided without such limitations.
10.4 Application of Disclaimers
The above disclaimers, waivers, and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and us or between you and any of our licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. Our licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through Meizhu’s Services or otherwise shall alter any of the disclaimers or limitations stated in this section.
10.5 No Advice
Nothing on Meizhu’s Services constitutes or is meant to constitute advice of any kind. If you require advice about any legal, financial, or medical matter, you should consult an appropriate professional.
11. Consent to Receive Electronic Communications from Us
By creating an account and providing your email address to us, you expressly consent to receive electronic and other communications from us, over the short term and periodically, including email communications. These communications will be about your purchases, your customer service inquiries, etc.
In addition, we may send or display information to you regarding Meizhu’s Services, upcoming promotions, and other information that may be of interest to you, by using the email address that you have provided to us, or any other appropriate means, subject always to obtaining your prior opt-in consent to the extent required under applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional electronic communication we send. After you unsubscribe, we will not send you further promotional emails, but in some circumstances, we will continue to contact you to the extent necessary for any Sites, products, or services you have requested.
You may unsubscribe from our promotional text list at any time by replying to T via text message. After you unsubscribe, we will not send you further text messages, but in some circumstances, we will continue to contact you to the extent necessary for any Sites, products, or services you have requested.
12. Intellectual Property
You represent and warrant that, when using Meizhu’s Services, you will obey all applicable laws and respect the intellectual property rights of others. Your use of Meizhu’s Services is at all times governed by and subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights.
12.1 Trademarks
Uncle Brown and the related logo (collectively, the “Marks”) are trademarks or registered trademarks of Meizhu Companies, and used by us with permission. Other trademarks, Service marks, graphics, logos, and domain names appearing anywhere on, through, or in connection with Meizhu’s Services may be the trademarks of third parties. Neither your use of Meizhu’s Services nor this Agreement grants you any right, title, or interest in, or any license to reproduce or otherwise use, the Marks or any third-party trademarks, Service marks, graphics, logos, or domain names. You agree that any goodwill in the Marks generated as a result of your use of Meizhu’s Services will inure to the benefit of Meizhu Companies, and you agree to assign and do assign, all such goodwill to Meizhu Companies. You shall not at any time, nor shall you assist others to, challenge Meizhu Companies’ right, title, or interest in, or the validity of, the Marks.
12.2 Copyrights
12.2.1 All content and other materials available through Meizhu’s Services, including, without limitation, logos, design, text, graphics, and other files, and their selection, arrangement, and organization, are either owned by Meizhu Companies or are the property of our licensors and suppliers. Except as explicitly provided, neither your use of Meizhu’s Services nor this Agreement grants you any right, title, or interest in any such materials.
12.2.2 Reporting Claims of copyright infringement
If you believe that one of our users is, through the use of our Services, unlawfully infringing on your copyright by submitting unauthorized material, and wish to have the allegedly infringing or unauthorized material removed, you may request removal of those materials by:
submitting the written notification to the designated Agent via email. When you send the email, it should include all of the required information described below.
In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512)(“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:
- your physical or electronic signature;
- identification of the copyrighted work(s) that you claim to have been infringed, or if the claim involves multiple works on the Services, a representative list of such works;
- identification of the material on our Services that you claim is infringing on your copyright, and that you request us to remove;
- sufficient information to permit us to locate such material (e.g., URL to Thing or Thing ID number);
- adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, e-mail address);
- a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright or other rights owner, its agent, or the law;
- a statement that the information in the notification is accurate;
- a statement, under penalty of perjury, that you are either the owner of the copyright or other right that has allegedly been infringed or violated, or that you are authorized to act on behalf of the copyright or other rights owner.
Email: brand@unclebrownusa.com
Please note that your Counter Notice, including your contact information, may be shared with the party that filed the DMCA Notice against you.
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the App or Services was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
12.2.3 Uploading Content
Users may upload and post content to Meizhu’s Services, such as Uncle Brown. This content may be in the form of uploading 3D printable files and posting other content (such as links, profile information, and comments). You represent and warrant that any material uploaded or posted is your original creation, or you have the necessary rights, licences, and permissions to submit such content and can lawfully grant us the rights required in such content. You further represent and warrant that you shall not upload content that breaches third-party rights, or is otherwise illegal for you to possess where you are located, or would be unlawful if displayed or offered for download on the website. We reserve the right to refuse or cancel user registrations or otherwise restrict access to the website in our absolute discretion.
Users may upload and post links to Meizhu’s Services. Linked websites are not under our control, and we are not responsible for the contents of any linked site or any link contained in a linked site. We provide links to you only as a convenience, and the inclusion of any link does not imply or constitute an endorsement by us of the site.
It is further understood and agreed that we cannot and do not guarantee or warrant that files made available for downloading through Meizhu’s Services will be free of infection or viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties. It is your responsibility to implement sufficient safeguards and procedures to ensure that any files obtained through Meizhu’s Services are free from such contaminations.
13. Reasonableness
By using Meizhu’s Services, you agree that the exclusions and limitations of liability set out in the Agreement are reasonable.
If you do not think they are reasonable, you must not use Meizhu’s Services.
14. Other Parties
Meizhu’s Services may be linked with services of third parties (“Third Party Services”), some of whom may have established relationships with us and some of whom may not. We do not have control over the content and performance of Third Party Services. We have not reviewed, and cannot review or control, all of the material, including computer software or other goods or services, made available on Third Party Services. Accordingly, we do not represent, warrant, or endorse any Third Party Services, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or services available through Third Party Services. We disclaim, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or third parties, resulting from your use of Third Party Services.
You accept that, as a limited liability entity, we have an interest in limiting the personal liability of our officers and employees. You agree that you will not bring any claim personally against our officers or employees, or any Meizhu Companies, in respect of any losses you suffer in connection with Meizhu’s Services.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in the Agreement will protect our officers, employees, agents, subsidiaries, successors, assigns, and sub-contractors as well as us and Meizhu Companies.
15. Indemnity
Without limiting any indemnification provision of this Agreement, you (the “Indemnitor”) agree to defend, indemnify, and hold harmless us and Meizhu Companies (collectively, the “Indemnitees”) from and against any and all claims, actions, demands, causes of action, and other proceedings (individually, “Claim”, and collectively, “Claims”), including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to us, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (iii) your access to or use of Meizhu’s Services or Products; (iv) your provision to us or any of the Indemnitees of information or other data; (v) your violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; (vi) your violations of Section 8 regarding prohibited uses of Meizhu’s Services and other prohibited conduct; or (vii) your violation or alleged violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights.
The Indemnitees each have the individual right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify, or hold harmless any, each, and/or all Indemnitees. You may not settle any Claim without the prior written consent of the concerned Meizhu Companies.
16. Termination
16.1 Termination
Without limiting any other provision of this Agreement, we reserve the right to, in our sole discretion and without notice or liability, deny the use of Meizhu’s Services to any person for any reason or no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this Agreement, or of any applicable law or regulation. This Agreement shall automatically terminate if you breach any of this Agreement’s representations, warranties, or covenants. Such termination shall be automatic and shall not require any action by us.
16.2 Effect of Termination
Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use Meizhu’s Services. Upon termination, we may, but have no obligation to, in our sole discretion, rescind any Services and/or delete from our systems all your Personal Information and any other files or information that you made available to us or that otherwise relate to your use of Meizhu’s Services. Upon termination, you shall cease any use of Meizhu’s Services.
16.3 Survival
Upon termination, all rights and obligations created by this Agreement will terminate, except that the following Sections will survive any termination of this Agreement: Sections 1-4 and 7–19.
17. Dispute Resolution
17.1 This Agreement and your relationship with us are governed by the applicable law in your region, without reference to conflict of laws.
17.2 Any dispute, controversy, or claim arising out of or relating to this Agreement, or the interpretation, breach, termination, or validity hereof, shall first be subject to resolution through consultation between the parties to such dispute, controversy, or claim. Such consultation shall begin within seven (7) days after one party has delivered to one or more parties a written request for such consultation. If, within thirty (30) days following the commencement of such consultation, the dispute cannot be resolved, the dispute shall be submitted to arbitration by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be the applicable law of this agreement. The seat of arbitration shall be in Hong Kong. The arbitration proceedings shall be conducted in either Chinese or English, subject to the selection of the arbitrator.
18. Notices
All notices required or permitted to be given under this Agreement must be in writing. We shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to us. You agree that any notice received from us electronically satisfies any legal requirement that such notice is in writing. You bear the sole responsibility of ensuring that your email address on file with us is accurate and current, and notice to you shall be deemed effective upon the sending by us of an email to that address. You shall give any notice to us by submitting said notice to us at brand@unclebrownusa.com.
19. Miscellaneous
19.1 Assignment
We may transfer, sub-contract, or otherwise deal with our rights and/or obligations under the Agreement without notifying you or obtaining your consent. You may not transfer, sub-contract, or otherwise deal with your rights and/or obligations under the Agreement.
19.2 Severability
If a provision of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
19.3 No Waiver
A waiver by either party of any term or condition of this Agreement, or any breach, in any one instance, will not waive that term or condition or any later breach.
19.4. Independent Contractors
You and we are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.
19.5 No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement, with the following exceptions: the Company Parties, Indemnitees, and our licensors and suppliers (to the extent expressly stated in this Agreement).
19.6 Entire Agreement
These Terms of Use, together with our privacy policies, constitute the entire agreement between you and us about your use of Meizhu’s Services and supersede all previous agreements in respect of your use of Meizhu’s Services.
19.7 Changes to the Agreement
If we decide to change the Agreement, we will update the modification date at the beginning of the Agreement. If the change is material, we will provide you with notice under Section 18.
19.8 Contact US
If you have any questions about our Terms of Use, please contact us at support@unclebrownusa.com.
Company’s Name: Hunan Meizhu Smart Home Co., Ltd
Contact details: Room2311, Bldg F1F2, Lugu Yuyuan, 27 Wenxuan Road, Hi-tech Zone, Changsha City, Hunan Province, China